Where is Fixer data coming from?Exchange rate data delivered by the Fixer API is collected from over 15 reliable data sources, every minute. Sources include banks and financial data providers.
Which type of currency data is supported?All exchange rate data delivered by Fixer is midpoint data. Midpoint rates are determined by calculating the average median rate of Bid and Ask at a certain time.
Can I convert currencies?Currency conversion is supported via a separate API endpoint and can be used to convert any amount from one currency to another.
Which currencies are supported?The Fixer API is capable of delivering accurate exchange rate data for 170 world currencies, including Bitcoin, Gold and Silver rates.
Which type of historical rates does the API offer?The Fixer API delivers EOD / End of Day historical exchange rates, which become available at 00:05am GMT for the previous day and are time stamped at one second before midnight.
API Access
What happens if my allowed volume is exceeded?Users will be automatically notified via e-mail and on their Account Dashboard once at least 75%, 90%, and 100% of their monthly API Request allowance has been reached. After reaching 100% of the allowance, overages fees will apply so we make sure you won’t experience any disruptions and your website/application will keep running smoothly. You can learn more about overages billing here.
What is the Fixer API's uptime?The Fixer API has had an uptime of 99.99% throughout the last 12 months. You can review the current status anytime on the Status Page.
Plans & Pricing
Are volume discounts available?We offer custom pricing plans for larger volumes. If you need more than what is offered on our standard plans, contact us, and we will be sure to work out a tailored solution for you.
Is this a subscription service?Yes. Depending on your choice, you will be billed either monthly or yearly. All subscription plans renew automatically and can be canceled at any time.
How do I pay?We accept most credit cards (Visa, MasterCard, Discover, American Express, Diner's Club) and standard invoicing procedures. During checkout, you will be able to choose your payment method.
Do you support non-profits?Absolutely — contact our support team, let them know more about your organization and what it does, and we will be happy to work out a more cost-effective way of using the Fixer.io service for you.
Why would I choose a paid subscription?Premium subscription plans come with larger amounts of monthly requests, more frequent data updates, essential currency conversion features, and dedicated support.
Can I upgrade, downgrade and cancel anytime?Active plans can be upgraded, downgraded, and canceled anytime. Upgrades are immediate, and downgrades and cancellations come into effect at the end of the billing period.
How do I cancel/downgrade? You can initiate a cancellation or downgrade by selecting a new plan and providing at least one reason for your decision. The customer service team will cancel or downgrade your plan. Downgrades are not effective immediately; your premium subscription will remain active until the end of the current billing period.
How do I change between monthly and yearly billing?To change your subscription from monthly to yearly billing, submit a request on the Contact Us page on the website following these steps:
Step 3: Fill out the form and choose the “Sales” category for this request.
Step 4: In the text box, include your specific request for example “Change from Monthly to Yearly subscription.”
Platinum Support
What is included in Platinum Support?Platinum Support includes dedicated account management, priority bug fixes, and access to exclusive support resources. It ensures you receive top-tier assistance for any issues you encounter, helping you maintain and optimize your system performance.
How do I select Platinum Support when purchasing a plan? When you select a pricing plan, the Platinum Support option is automatically checked. You will see a checkbox next to “Include Platinum Support” with the corresponding annual price. You can uncheck this box if you do not wish to include Platinum Support.
How much does Platinum Support cost? The cost of Platinum Support varies depending on your subscription plan:
- Standard Plan: $479.88 billed annually
- Professional Plan: $599.88 billed annually
- Professional Plus Plan: $719.88 billed annually
- Enterprise Plan: Custom pricing billed annually
How does Platinum Support appear on my invoice?When you select Platinum Support, your invoice will display “Selected: [Your Plan] + Platinum Support.” The total amount charged will include the cost of your chosen plan and the annual fee for Platinum Support. For example, if you select the Professional Plan, your invoice will read “$59.99/month + $599.88/year for Platinum Support.”
Can existing customers upgrade to include Platinum Support?Yes, existing customers can upgrade their plans to include Platinum Support. The option will be automatically checked when viewing available plans, showing the respective annual fee for Platinum Support. You can select or unselect this option as needed.
How is the billing period for Platinum Support handled?The billing period for Platinum Support is annual. When you purchase Platinum Support, the renewal date will be one year from the purchase date. Your invoice will show the purchase date, renewal date, and the total annual amount for Platinum Support.
Can I opt out of Platinum Support during the purchase process? Yes, Platinum Support is an optional service, you can uncheck the Platinum Support box during the purchase process if you prefer not to include it.
Can I switch back to standard support after upgrading to Platinum Support?Yes, you can switch back to standard support at any time. However, the change will take effect at the start of your next billing cycle. Contact our support team to adjust your plan.